FAQ

Frequently asked questions

Can I return or excahnge?


Refunds If you are not satisfied with your purchase or the item arrives to you damaged it may be returned for a refund or exchanged within 14 days of receiving the item. Please contact me via Etsy conversation to let me know the problem with the item and whether you would like to return or exchange the item. If you wish to return the item please mail it back to me in the condition in which you received it. The buyer will be responsible for the cost of return shipping.

Custom orders are non refundable.




How do I care for my copper creation?


Caring for your handmade copper jewelry...All of my copper creations are sealed to prevent oxidation of the metal. However, the seal can be worn off if not properly take care of. Please remove when showering, washing hands, applying lotions, swimming or doing the dishes. This will help avoid discoloration and chipping of the copper.
Copper should be stored on a clean dry area when not worn.




Will the copper turn me green?


All of my handmade copper jewelry are sealed with renaissance wax to prevent your skin from discoloration. However, not taking proper care of the metal will cause the seal to rub off. Also, the chemistry of the human body can cause a much faster oxidation; it depends on the person Ph balance. This can be combated by drinking more water and eating dark fruits and vegetables. The copper may turn your finger green on the above instances but it is not harmful and have beneficial properties just like crystals. the green color will washed off with a little soap and water.




Shipping Info


I provide a USPS tracking number for every order within the United States

Since I provide a USPS tracking number for every order within the United States...if the tracking confirms that the package has been delivered to its final destination, I cannot be held responsible for refunding you for a missing or stolen item.
I am not responsible for any lost packages due to UPS, Fed Ex or USPS.




Can I request a custom order?


Yes! Message me with any custom requests, for example if you like an item but wanted different colors or size. Have a stoen you would like made into jewlery etc.. jtmcreate@gmail.com




What is electroforming?


Electroforming is the process of using electricity to grow copper on organic materials such as raw crystals, birthstone gemstones, leaves, shells and much much more. This is a slow process that takes several hours to obtain a thick beautiful copper finish that inhanses the natural beauty of the organic material it grows on.





JTMcreation.com  - ESTB 2018

0